Privacy Policy

  1. INTRODUCTION

Here at Pete Vet Nurse, we have always taken data protection seriously. This privacy notice provides you with details of how we collect and process your personal data through your use of our services in Practice and on our website, www.petevetnurse.com.

 

By providing us with your data, you warrant to us that you are over 18 years of age.

Pete Vet Nurse is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). We sometimes work in conjunction with data processors, who are third parties that help us provide our services, or other data controllers for example your insurance company in order to provide services in conjunction with one another.

 

Contact Details

Our full details are:

Full name of legal entity: Pete Vet Nurse

Email address: pete@petevetnurse.com

 

If you have any queries relating to the information outlined in this Privacy Notice, then please do not hesitate to contact us at the above email address.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@petevetnurse.com

 

  1. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details and purchase details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/ or taking steps at your request to enter into such a contract.

 

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests, which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

 

  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

 

  • Technical Data that includes data about your use of our website and online services such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business, to grow our business and to decide our marketing strategy.

 

  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws etc., to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

 

  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). You can read more about this in section 4 of this Privacy Notice.

Sensitive Data

Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, information about your health and genetic and biometric data, amongst others. We do not seek to collect any of this information about you, however, in the course of carrying out some of our business activities it can become relevant to allow us to fully carry out our contract with you. The only type which is sometimes provided by you to us is medical information about you which may be relevant to the treatment and care which we are giving your pet. We often process this information on the basis of verbal consent. This information will be noted down on your client card for internal reference only, and at any time that this information is no longer relevant or you request to have this removed, then we will do so. We only use this information in order to provide our services to you and to optimise the provision of these services to you, and we do not pass it on to any third party or use it for any purpose other than the one for which it was provided to us.

 

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

 

CCTV

For the safety and security of our premises, clients, and staff, CCTV monitors certain areas of the premises. This is done on the basis of our legitimate interests to pursue and defend legal claims, or to resolve disputes.  CCTV data is treated in the same way as any other data – unless we legally need to provide CCTV to a person or an organisation that has requested it, we seek your consent to pass this information on.

 

Recorded phone calls

All telephone calls into and out of the Practice are recorded. This is done on the basis of our legitimate interests, for training and monitoring purposes, to provide evidence of a business transaction, for performance or to take steps to enter into a contract, and to pursue or defend legal claims. It is also done in order to comply with certain regulatory procedures, for example if a dispute arises as to consent for a procedure etc. As with other data, if we are legally required to pass on this data then we will do so, otherwise we seek consent to pass this information on.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@petevetnurse.comIn case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

 

We do not carry out automated decision making or any type of automated profiling.

  1. HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you by you providing the data directly to us, for example when you phone us, fill in a form or send us an email, among other methods. We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this – Cookies Policy.

Occasionally, you may provide us with the personal data of another person, for example if they need to be contacted to arrange the collection of a patient from our hospital. This information will only be used for this purpose, and although it will be stored alongside the relevant paperwork for your pet’s visit to us in order for us to comply with regulatory and legal requirements, it will not be used for any purpose other than the one for which it was intended.

  1. MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). 

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. However you can still opt out of receiving marketing emails from us at any time.